An application is `not as described` if it is materially different from the application description or preview so be sure to `tell it like it is` when it comes to the features and functionality of items. If it turns out the application is `not as described` we are obligated to refund buyers of that item.
If an application doesn`t work the way it should and can`t easily be fixed we are obligated to refund buyers of the application. This includes situations where application has a problem that would have stopped a buyer from buying it if they`d known about the problem in the first place. If the application can be fixed, then we do so promptly by updating our application otherwise we are obligated to refund buyers of that application.
If an application contains a security vulnerability and can`t easily be fixed we are obligated to refund buyers of the application. If the application can be fixed, then we do so promptly by updating our application. If our application contains a security vulnerability that is not patched in an appropriate timeframe then we are obligated to refund buyers of that application.
If we promise our buyers application support and we do not provide that support in accordance with the application support policy we are obligated to refund buyers who have purchased support.
If our application is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:
We hold the authority to refund buyer purchase by force without any request from buyer end. Force refund will stop app access as well as support access by denying purchase code with immediate action.
If a buyer eligible to get a refund, then he/she must open a support ticket.
Edhar offers SaaS service to companies under a 7-day no obligation cancellation policy. The no obligation cancellation begins immediately upon account activation. The 7-day no obligation cancellation period only applies to new customers and does not apply to existing customers that have a subscription plan/free subscription plan.
At any time during the 7-day, potential subscriber (customer) can cancel their account and will be refunded in full with a minor service charge & development cost.
In order to continue using SaaS after the 7-day no obligation cancellation period, you will be automatically be put to continue to your selected payment plan which you have selected initially at time of buying from range of selections of monthly or receiving a discount by paying for half yearly or full year of service.
Edhar charges and collects in advance for use of the SaaS service. All services rendered are non-refundable. Once a customer selects a subscription plan and provides billing information, Edhar will calculate a pro-rated amount with the first payment due on signing.
All subscriptions monthly, quarterly and yearly renew automatically on their due renewal date according to date of purchase until officially cancelled in writing. Customers may cancel anytime by open a support ticket.
Customers will receive an email from Edhar confirming that their subscription to the SaaS service has been cancelled.
Important: No refunds or credits for partial months of service will be refunded to a customer upon cancellation.
Customers have the ability to upgrade or downgrade their subscription plan for the SaaS services at any time. For any kind of upgrade or downgrade in subscription, customer has to open a support ticket.
We may update Our Refund Policy from time to time. We will notify You of any changes by posting the new Refund Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Refund Policy.
You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.